Return &
Refund Policy

Return eligibility

A return request should be submitted within 7 days after delivery. The product must be unused, unwashed and undamaged, with its original packaging, tags, accessories, gifts and invoice. We may request clear photos or a short unpacking video to verify the condition.

Damaged, defective or wrong items

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as possible—preferably within 48 hours. After verification, Marvelle will arrange an appropriate replacement, exchange or refund without charging a return fee.

Items that cannot be returned

For hygiene and safety, opened or used beauty, skincare, haircare, fragrance and personal-care products cannot be returned unless they arrived damaged or defective. Customized items, clearance products marked final sale, gift cards and items damaged after delivery are also excluded.

How to request a return

1. Contact Marvelle with your order number and registered phone number.
2. Explain the issue and share clear photos or video when requested.
3. Wait for approval and the return instructions before sending the item.
4. Pack the complete product securely for pickup or showroom handover.

Please do not send an item back without approval, as this may delay the review.

Refunds and processing time

After the returned item reaches us, it will be inspected. Once approved, the refund will be initiated through the applicable payment method. Bank or payment-provider processing times may vary. Original delivery charges are generally non-refundable unless the item was incorrect, damaged or defective.